Thank you for choosing Lunar Land for your celestial real estate. It is important to us to provide you with the best customer service. Should you have questions about the purchase process, shipping time, returns, and more, please refer to the details and links below.
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Frequently Asked Questions
Shipping & Delivery
You will receive your order in courtesy of US Postal Service. Most orders are processed the same day depending on the time of day it was purchased; however please allow 24-72 hours as we are closed Saturday, Sunday & Monday. Shipping options are as follows: Priority Mail (approx. 2-3 days) and Express (usually 1 day shipping). read more
Privacy & Security
Returns & Replacements
The items must be returned in NEW condition, in the original packaging with all documents and picture frames. All items must be returned within 30 days of purchase and only RESTOCKING FEES will apply. We reserve the right to charge a restocking for of up to $24.99 per item and additional fees may apply. We reserve the right to refuse to issue a credit for any item that has been damaged.
All orders to be processed within approximately 24 to 72 hours. As we are closed Saturday, Sunday and Monday, All Friday evening and holiday orders will be processed on the first business day and shipped within 72 hour period. These gift packages sold from Lunar Land are marked with the statement that the package contents are “This is a novel gift”. The definition of novelty: “Something new and unusual; an innovation”
Payment, Pricing & Promotions
Lunar Land reserves the right to modify pricing and promotions at any time. Quantities limited to stock on hand. No rain checks. We reserve the right to limit purchases on all items to normal retail quantities (for non-resellers). Items may not be exactly as pictured. All savings are off regular or original prices, which may or may not have resulted in actual sales. Intermediate markdowns may have been taken. Not responsible for publishing or typographical errors.
If you have created an account on our site during checkout, you can return at any time to review your order stratus. If you did not create an account with us you can contact us to check on your order. Please refer to the order number sent to you by email after your order when sending us an order inquiry.
Updating Account Information
Lunar Land is not responsible for any typographical errors or inaccuracies entered by customers during their order. If you feel you may have entered information important to your order incorrectly, please contact us.